07 November 2025: Update on technical issue with online application system between 24 – 29 October 2025
Further to the notice below, Immigration Service Delivery are aware of all affected applicants who submitted multiple applications and payments. As a result, affected customers do not need to submit a query through the Customer Service Portal to request a refund. ISD will notify such customers accordingly as refunds are processed, and without delay.
We are aware of a technical issue with the online application system during the period 24 to 29 of October that affected a small number of customers who were unable to submit their online application after completing payment . All affected customers will receive a confirmation email with their application reference number.
If you have already submitted an application which now appears in “draft” in your portal account, please do not attempt to submit another application. Should you have any queries regarding payments or fees, please contact our dedicated team through the ISD Customer Service Portal by selecting the following option: Registration & Irish Residence Permit (IRP) Cards -Online Renewal Applications – I require a refund of fees paid.
Please note that this issue has now been resolved.